For over the past 6 months, I have had problems with the application and game 'Bingo World'. At first, their support page was non existent and then reappeared a few months later - under the developer's name 'Playsino'.
When I realized that app support was available, I contacted them immediately - as I have spent real money within the application and felt that I was being ripped off if I didn't get to play the game at all. I finally received a reply:
After a while, I began taking screenshots and video recordings of all of the errors and problems that the app was giving me. I also included that I had not received any reimbursement. I then received a similar reply:
By the end of my frustration, I demanded a full refund. I had provided Playsino with enough to fix the problems and they reply asking for the same information that I had sent every time:
A couple of days ago when I last logged in, I took a screen shot of the collections - to show that they do not give any bonuses, as advertised:
You may notice that my credits and tokens are quite high in the above image. But, this is what happened when I logged in today:
Where are my collections? Credits? Tokens? And levels? I am cataloging and putting together all of the screenshots and video recordings from the app, showing what problems have occurred and the shady side of not being able to have anything done about it. It starts from the smallest problem and works a way up to the bigger problems, the app should have been fixed a very long time ago instead of playing games....
Now, I have to contact online consumer affairs and related organizations about the RORT, before it is too late and others are scammed out of their money like I was.
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